Exchange & Return – Kohs kids

Accessibility Statement

AccessEz is dedicated to improving accessibility for all users, including those with disabilities. We are continuously working to enhance our app and ensure it meets accessibility standards and guidelines, striving to offer an inclusive browsing experience for everyone.

Conformance Status

This app follows the Web Content Accessibility Guidelines (WCAG) 2.1, which are categorized into three levels: Level A, Level AA, and Level AAA. While AccessEz strives to meet the highest standards, it is currently partially compliant with WCAG 2.1 Level AA.

Technical Information

AccessEz is fully compatible with Shopify environments. The app is built using the following technologies:

HTML
CSS
JavaScript
Node.js
MongoDB

AccessEz Features

The app provides a range of accessibility features that allow for an optimized and inclusive user experience. Here is a list of features available:

Select Language: Choose from multiple language options to adjust the widget to your preferred language.
Highlight Links: This feature highlights links for better visibility and navigation.
Bigger Text: Increases text size for better readability.
Contrast: Adjusts contrast for users who need a higher visual distinction.
Text Spacing: Modify the spacing between text for better readability.
Pause Animations: Enables users to pause animations that could be distracting.
Hide Images: Hides images for users who prefer a text-only experience.
Line Spacing: Adjusts the line spacing for improved reading clarity.
Highlight Headings: Headings are highlighted for easier navigation.
Reading Mask: Adds a reading mask to help focus on specific content.
Reading Guide: A guide is added to help with reading text.
Brightness: Adjusts the brightness of the content to suit the user's preference.
Saturation: Controls the saturation of colors for better visibility.
Dyslexia Friendly: Adjusts font styles to aid those with dyslexia.
Mute Sounds: Mutes sound on the website for those with hearing sensitivity.
Text Alignment: Customize text alignment for easier reading.
Big Cursor: Enlarges the cursor for easier navigation.
Text to Speech: Allows the website content to be read aloud.
Voice Navigation: Enables voice navigation for a hands-free experience.

Notes & Feedback

We are committed to providing regular updates to improve the accessibility of AccessEz. We value feedback from all users and encourage you to let us know if you encounter any issues or have suggestions.

Please note that we cannot address accessibility concerns related to third-party websites, but we are happy to assist you in contacting these websites if necessary. For any issues encountered with linked sites, we recommend reaching out directly to those site owners.

We continually strive to make the web more accessible and inclusive for everyone, and we are dedicated to improving the features offered by AccessEz.

Free shipping orders above $150

Exchange & Return

Return

We sincerely hope you are satisfied with your purchase. If you decide to return your purchase, make sure that it is unused and undamaged, with the tag and designer labels still attached. Returns that do not comply with this policy will not be accepted.

Items on sale are FINAL SALE and cannot be returned.

Store pickup or walk-in store return policy:

Pickup in store - return within 5 days to receive a full refund.
In-store pick-up policy - After 5 days, exchange sizes or receive a store credit for returns made within 14 days with receipt.

days with receipt. Note that the store credit will expire in 1 year.

Online return policy

All items must be shipped back or returned within 7 days (Items should be back in the store within seven days) but We do offer return merchandise back in store for free at Koh’s kids 311 Greenwich St. New York, Ny 10013.
Note that $9.95 will be reduced from your order for creating labels to ship the merchandise back to us.

Returns for store credit or refund are accepted within 14 days of receiving the order. All returnable items must be postmarked within 14 days of receiving the order. Koh’s Kids provides a return label via UPS for $9.95, or you can ship back using your preferred carrier.

We do not offer merchandise Exchanges online. Please return your purchase and place a new order for the new item.

To return an item for a refund, store credit, or gift return, please email us at info@kohskidsnyc.com with your name and order number in the subject line, and we will send you a Return Authorization number and instructions.